Nagrik Privacy Policy

Last updated - April 18, 2024

Welcome to Nagrik, a platform launched by Eternity Technologies and Initiatives Private Limited, a company duly incorporated under the ​Indian Companies Act, 2013 having its office at (L-1896 1st Avenue Gaur City 1, Sector 4 Greater Noida (West) Ghaziabad City Ghaziabad Uttar ​Pradesh 201009 India) (hereinafter referred to as “Company’’ or “us” or “we” or “our”).

Nagrik is a platform (hereinafter referred to as the “Platform” or “Application”) currently accessible exclusively through a mobile application, ​which is available for downloading on authorized mobile application stores for android phones. The use of the Platform is contingent upon the ​User's ability to access and use the mobile application. We reserve the right to modify or discontinue the mobile application at any time, ​without prior notice under any circumstances.

We have formulated this Privacy Policy (hereinafter referred to as the “Policy”) in accordance with the Indian Information Technology Act, ​2000 and the rules made thereunder, and Digital Personal Data Protection Act, 2023.

This Policy describes the Company’s policies and procedures on the collection, use, and disclosure of your information when you use the ​Platform and tells you about your privacy rights. We are committed to safeguard the privacy of our users, and all other persons who use our ​Platform (hereinafter referred to as “you”, “User” and “your” as the context may require).

By using our Platform and voluntarily providing us with identifiable Personal Data, you are consenting to our use of it in accordance with this ​Policy and applicable laws. This Policy applies to the use of the Platform, by providing the required information for signing in, and any other

personal information you communicate on call or email or in person. This Policy does not apply to third-party websites/ applications that are ​connected via links to our Platform. If you do not agree with this Policy, please do not proceed further to use / access our Platform. Your ​continued use of the Platform shall be deemed as acceptance to this Policy.

This Policy is a part of our terms of use available at https://nagriktech.in/terms-of-use (“Terms of Use”). Unless otherwise defined in this ​Policy, the terms used in this Policy shall have the same meaning as in our Terms of Use. In the event, we collect your Personal Data and ​process it for any other purpose; we will treat it as per this Policy and relevant applicable laws. We may update this Policy from time to time. ​While we will always endeavour to notify you, you must periodically review the Policy for the latest information on our privacy practices.

1. DEFINITIONS

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have ​the same meaning regardless of whether they appear in singular or in plural.

1.1. “Account” means a unique account created for you in order to use our Platform;

1.2. ‘Consent’ of the User refers to the freely given, specific, informed, and unambiguous indication of the User’s wishes by which he or she, by ​a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;

1.3. “Data Controller”, for the purposes of the DPDPA (Digital Personal Data Protection Act, 2023) refers to the Company as the legal person ​which, alone or jointly with others, determines the purposes and means of the processing of Personal Data;

1.4. “Personal Data” means any information relating to the User, who can be identified, directly or indirectly, particularly referring to identifiers ​such as the name, an identification number, email, location data, an online identifier or to one or more factors specific to the physical, ​physiological, genetic, mental, economic, cultural or social identity of the User, or any other information of similar nature;

1.5. “Third-party” means a natural or legal person, public authority, agency or body other than the User, the Company and persons who under ​the direct authority of the Company, are authorised to process personal data;

1.6. “User” means any person(s), who visits, uses, deals with the Platform.

2. USE AND DESCRIPTION OF THE PLATFORM

Nagrik operates as a platform facilitating Users’ access to the current list of candidates participating in the 2024 Lok Sabha elections, whereas ​the scope of candidates contesting for elections may expand in the future. Our Services include furnishing Users with candidate information

sourced from disclosures and affidavits submitted by candidates to the Election Commission of India, Digital Sansad, and other reputable ​sources based on publicly accessible data.

We operate a Platform that empowers Users to access information on candidates participating in elections, enabling Users to make informed ​decisions when voting for candidates in their constituency and nationwide. Our Platform is meticulously designed to inclusively engage with all ​candidates, including major national and state parties, as well as independent candidates contesting in the elections. As an informational ​platform, we prioritize transparency, providing Users with comprehensive access to relevant candidate information to facilitate informed ​voting choices. Moreover, it provides Users with the convenience of downloading the Nagrik mobile app, and engaging with the Nagrik team ​for inquiries or feedback.

The services offered on our Platform, collectively referred to as the “Services,” are provided exclusively on an informational basis and aim to:

a. Facilitate Users in gaining a deeper understanding of candidates contesting in the elections, both in their constituency and across the ​country.

b. Provide Users with access to affidavits, manifestos shared by the contesting persons/parties and other essential information submitted by ​such candidates for public viewing.

c. Enable Users to access election candidates' manifestos and opinions through video messages shared by the respective candidates, via the ​YouTube links provided for each candidate listed on the Platform, including links to other social media accounts handled by the Company.

d. Enhance the quality of political discourse in the country by maintaining neutrality in sharing information on our Platform. We do not endorse ​or support any specific political party or candidate, and our efforts are solely focused on informational purposes and improving political ​discourse.

The Platform is not intended for children under the age of 18, and we do not knowingly collect Personal Data from such children. If you are ​under 18, please do not use the Platform or provide any Personal Data through the Platform.

3. Information collected

This Policy applies to the Personal Data provided by the User and any other data that the User provides for accessing or availing the Services, ​as specified in Clause 5, through the usage of our Platform.

4. Consent

By using the Platform, providing us with your Personal Data, or by making use of the features provided by the Platform, you hereby provide ​your Consent to the collection, storage, processing, disclosure of your Personal Data in accordance with the provisions of this Policy.

You acknowledge that you are providing your Personal Data out of your free will directly to the Company. You have the option to not provide ​us with the Personal Data sought to be collected.

You will also have an option to withdraw your Consent at any point, provided such withdrawal of Consent is intimated to us in writing at ​contact@nagriktech.in. Your withdrawal of Consent shall not affect the processing of Personal Data that was done before your withdrawal of ​Consent.

5. Personal Data

To enable you to use our Platform efficiently, we will use the Personal Data and any other information provided to us by you while accessing ​or availing the Services, to contact or identify you, such as your full name, mobile number, age, your email address, and your location. If you ​communicate with us by email or phone, any information provided in such communication may be collected as Personal Data. The main reason ​we collect this personal information is to enhance personalization, deliver relevant content, and drive product improvements, thereby ensuring ​a seamless and tailored experience on our Platform. The collection of Personal Data also enables the User to create an Account and use the ​Services provided on our Platform. You can change certain information that you provide through your account page at the Platform. Currently, ​we offer the option to edit your age and gender. Other details, such as those used for serving relevant content, are typically provided only ​once.

6. Log file information

Each time you access the Services through the mobile application, your mobile device automatically reports information from log files. Our ​servers automatically capture specific log file information when you use the mobile application. These logs may contain anonymous data ​about your app requests, browsing history within the Platform, device usage information, interactions with links within the Application and ​other similar data.

In addition to server logs, we utilize Google Analytics, logs analyzers, and similar tracking technologies to monitor and analyse activity within ​the Application. These technologies help us gather insights into user behaviour, optimize our Services, and enhance User experience.

7. Use of The Personal Data

The purpose of collecting the Personal Data is to provide the User and to allow them the access to the Platform and provide the Services as ​defined in Clause 2 above. We may use the information provided by the User, including but not limited to, for the following purposes:

i. to identify and reach the User;

ii. to enable and facilitate the Services;

iii. to supervise, administer, and monitor the Services;

iv. to resolve technical issues that might obstruct the User from using the Platform;

v. to provide the User with further information about our Services;

vi. to better understand the Users’ needs and interests;

vii. to provide a personalized and customised experience to the Users;

viii. to improve the Services offered to the current and future Users by improving the functionality of the Platform, including but not limited to

the content, design, structuring, etc;

ix. to detect and protect the Company against any error, fraud or other criminal activity;

x. to make disclosures as may be required under applicable law; and

xi. to allow us to better our approach in responding to User service requests

We may share anonymous data derived from your usage of the Application in the following situations:

i. With Service Providers: We may share anonymized information with Service Providers to monitor and analyse the use of our Platform, ​enhance user experience, and ensure basic service functionalities.

ii. With Your Consent: We may disclose anonymized information for any other purpose with your Consent, consistently prioritizing the ​improvement of user experience and service functionality.

8. Retention of Your Personal Data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Policy. We will retain and use your ​Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

9. Storage of your Personal Data

Your information, including Personal Data, will be stored in an encrypted format accessible only to the appropriate personnel within the ​Company. Information in relation to browsing history, etc. will be stored locally on the devices of the User and will not be shared on the ​Company’s servers.

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved ​in the processing are located. It means that this information may be transferred to and maintained on computers located outside of your state, ​province, country or other governmental jurisdictions where the data protection laws may differ than those from your jurisdiction. Your ​Consent to this Policy followed by your submission of such information represents your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy, and no ​transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security

of your data and other personal information.

10. Disclosure of Personal Data

We will not sell or trade your Personal Information to Third-parties without obtaining your Consent for the same. This however does not apply ​to any storage or transfer to and from server/website hosting partners and other parties who assist us in operating the Platform, conducting ​our business, or servicing you. We may also release your information only when we believe that release is appropriate to comply with the law, ​enforce our site policies, or protect ours or others’ rights, property, or safety. We may disclose your information to protect and defend the ​rights or property of the Company and to safeguard the Company from any legal liabilities.

11. Disclaimer

We shall not be held accountable for any losses, damages, cost or other liabilities whatsoever arising with the use of the Platform through any ​Third-party, connection failure, the introduction of any broadcast while operating the Platform, error, any unauthorised virus, worm, or ​damaging component or issues in your system leading to possible damage or loss. We shall not be held liable for any exceptional, overall, ​indirect, direct or significant damages that may have risen from the use or inability to use the Platform.

12. Security and confidentiality

We employ administrative, physical, and technical measures designed to safeguard and protect information under our control from ​unauthorised access, use, and disclosure. At the time of collecting, maintaining, accessing, using or disclosing your Personal Data we shall do ​so by using systems and processes consistent with industry standards in information privacy and security.

It is the responsibility of the User to protect the privacy and security of their email account and phone numbers so that it is not accessed by ​third parties.

We undertake to protect your information with utmost confidentiality.

13. Legal Basis for Processing Personal Data

We may process your Personal Data under the following conditions:

i. Consent: You have given your Consent for processing Personal Data for one or more specific purposes.

ii. Vital interests: Processing Personal Data is necessary in order to protect your vital interests.

iii. Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company. In any ​case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of ​Personal Data is a statutory or contractual requirement, or a requirement necessary to access the Platform.

14. User’s rights

The Company undertakes to respect the confidentiality of your Personal Data and to guarantee that you can exercise your rights. You have ​the following rights under this Privacy Policy, and by law:

i. Request access to your Personal Data. You have the right to access and make amendments to the Personal Data we hold about you. ​Presently, you are only permitted to amend your age and gender information. Additionally, you retain the right to delete your entire account, ​should you wish to do so. If you are unable to perform these actions yourself, please contact us for assistance.

ii. Withdraw your Consent. You have the right to withdraw your Consent on using your Personal Data. If you withdraw your Consent, we ​may not be able to provide you with access to certain specific functionalities of the Platform.

iii. Cancellation Policy. You can stop using the Service and/or close your Account at any time either by closing your Account on the Platform ​or by sending us a request. Upon cancellation of your Account, your Personal Data will be promptly removed from our servers and database to ​ensure compliance with your privacy preferences and data protection regulations.

You may exercise your rights of access, rectification, cancellation and opposition by contacting us.

15. Children’s privacy

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are ​aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from ​anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers. We rely on ​Consent as a legal basis for processing Personal Data, hence, we may require the parent's consent before we collect and use that information.

16. Links

Our Platform may contain certain links to other Third-party sites and it is not necessarily under our control. These third-party sites may collect ​data or solicit Personal Data from the Users, for which we are not responsible or liable. We are also not responsible for the privacy practices of ​such third-party sites. We encourage you to read the privacy policies of that website before accessing / visiting it. If you decide to visit a ​Third-party website linked to our Platform, you do this entirely at your own risk. We will not be responsible for the use of any Personal Data ​that our User voluntarily discloses on any other website / platform.

17. Severability

If any provision of this Policy are held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then

such provision shall be excluded from this Policy and the remainder of this Policy shall be interpreted as if such provision were so excluded ​and shall remain to be enforceable in accordance with its terms; provided however that, in such event these Policy shall be interpreted so as to ​give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as ​determined by such court of competent jurisdiction or arbitral tribunal.

18. Entire Agreement

This Policy contains the entire agreement of the parties hereto with respect to the transactions and Services envisaged under this Agreement ​and the inter-se rights and obligations of the parties, superseding all prior representations, discussions, understandings made between the ​parties.

19. Changes to Policy

We reserve the right to change or remove any part of the Policy without notice or liability to any third party. We are in no way obligated to ​inform or give notice when there is a change in the Policy. However, reasonable effort to intimate our Users will be taken from our side. If the ​User wishes to discontinue using our Platform, then they can deactivate their account from the website directly. Unless stated otherwise, our ​current Policy applies to all information about the User and their account. A continued usage of the Platform after a notice of change has been ​sent to you or published on the Platform shall constitute your Consent to the changed terms.

20. Grievance Redressal

To address any grievances of the User, we have set up a Redressal Forum. The name and contact details of the Grievance Officer are provided ​below:

Name: Hari Gopal Rastogi

Designation: Founder, CEO

Email: contact@nagriktech.in

Phone Number: 91 70426 33227

21. Jurisdiction

This Policy is prepared in accordance with the Indian laws. Subject to the arbitration provisions below, any dispute between the User and us in ​relation to this Policy shall be brought and maintained exclusively in the competent courts of New Delhi, India.

22. Dispute Resolution

Any dispute, claim or controversy arising out of, or relating to the breach, termination, enforcement, interpretation, or validity thereof, ​including the determination of the scope or applicability of these Policy, or to the Users use of the Platform or the Service or information to ​which it gives access, shall be determined by arbitration in India, before a mutually appointed arbitrator. Arbitration shall be conducted in ​accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration shall be New Delhi, India. All proceedings of such ​arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the parties.

22. Data Protection Officer

Our data protection officer is responsible for overseeing what we do with your information and for monitoring our compliance with the data ​protection laws. If you have any concerns regarding the use of your personal information, then you can contact our data protection officer at ​contact@nagriktech.in.

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